Terms of Service

Lot Barrier™ is operated by Lot Barrier LLC ("Lot Barrier," "we," "us," or "our"), a company providing a software-as-a-service dealer management platform for independent automotive dealers. Our platform is available at lotbarrier.com and any associated subdomains or dealer-specific URLs.

You must be at least 18 years old and have the legal authority to enter into contracts on behalf of your business to use Lot Barrier™. By using the platform, you represent that you meet these requirements. The platform is intended for licensed automotive dealers and related businesses operating in the United States.

When you register, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at legal@lotbarrier.com if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent or harmful activity.

Lot Barrier™ offers paid subscription plans billed monthly. By providing payment information, you authorize us to charge your payment method on a recurring basis. All fees are in U.S. dollars.

• Standard Plan ($99/month): Core platform features including inventory management, lead capture, trade-in forms, review interception, and dealer site.
• Pro Plan ($149/month): Everything in Standard, plus AI-powered listing copy, lead follow-up drafts, and review response drafting.
• Pro + Appraisal Plan ($199/month): Everything in Pro, plus AI-powered trade-in photo analysis and wholesale value estimation.

Plan features and pricing are subject to change with 30 days' written notice to subscribers. Fees are non-refundable except as required by applicable law or as expressly stated herein. We do not offer pro-rated refunds for partial months.

If payment fails, we may suspend your account until payment is resolved. Accounts suspended for more than 30 days for non-payment may be terminated.

We may offer free trial periods at our discretion. At the end of a free trial, your account will automatically convert to a paid subscription unless you cancel before the trial period ends. We reserve the right to modify or discontinue free trial offers at any time.

You may cancel your subscription at any time through your account settings or by contacting us at legal@lotbarrier.com. Cancellation takes effect at the end of your current billing period. You will retain access to the platform until that date. We do not provide refunds for unused portions of a billing period.

Pro and Pro + Appraisal subscribers may register a custom domain through Lot Barrier™. When you register a domain through our platform:

• Lot Barrier™ acts as your agent and technical registrant. You are the beneficial owner of the domain.
• Domain registration fees are passed through at cost. A domain management fee is included in your monthly subscription.
• You may request a transfer of your domain to any registrar at any time by contacting legal@lotbarrier.com. We will provide your EPP authorization code within 5 business days of your request at no charge.
• Domains registered within the past 60 days cannot be transferred under ICANN policy — this is an internet-wide rule, not a Lot Barrier™ restriction.
• Upon cancellation of your subscription, your domain will be released and an EPP transfer code will be provided to you within 5 business days.
• You are responsible for ensuring your domain does not infringe on trademarks or violate any laws. We reserve the right to suspend domains used for unlawful purposes.

You retain ownership of all content you upload to Lot Barrier™, including vehicle photos, descriptions, business information, and customer data ("Your Content"). By uploading content, you grant Lot Barrier™ a limited, non-exclusive license to store, display, and process Your Content solely for the purpose of providing the platform services to you.

You represent that You have the right to upload Your Content and that it does not violate any third-party rights, applicable laws, or these Terms. You are solely responsible for the accuracy of vehicle information, pricing, and representations made to your customers through the platform.

We do not sell Your Content or your customers' data to third parties.

In the course of using the platform, you will collect personal information from your customers (buyers, trade-in customers, review submitters). You acknowledge that:

• You are the data controller for your customers' personal information.
• You are responsible for obtaining any necessary consents from your customers for the collection and use of their data.
• You must comply with all applicable privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and any other state or federal privacy regulations applicable to your business.
• Lot Barrier™ processes customer data on your behalf as a data processor, subject to our Privacy Policy.

Certain features of Lot Barrier™ use artificial intelligence, including vehicle listing copy generation, lead follow-up drafting, review response drafting, and trade-in photo analysis. By using these features, you acknowledge and agree that:

• AI-generated content is provided for informational and drafting purposes only. You are solely responsible for reviewing, editing, and approving any AI-generated content before using it.
• AI trade-in appraisal estimates are rough wholesale estimates only and do not constitute a binding offer, professional appraisal, or guarantee of value. Actual vehicle values may differ significantly. Do not rely on AI appraisals as the sole basis for purchasing decisions.
• Lot Barrier™ makes no warranty regarding the accuracy, completeness, or fitness for any particular purpose of AI-generated content or appraisals.
• You release Lot Barrier™ from any liability arising from your use of or reliance on AI-generated content or appraisals.

See our AI Disclaimer for additional details.

The ReviewGuard™ feature intercepts customer reviews before they are posted publicly. You acknowledge that:

• You will not use this feature to suppress legitimate reviews in a fraudulent or deceptive manner in violation of the FTC's guidelines on endorsements and testimonials or any applicable law.
• You will respond to intercepted negative reviews in good faith and attempt to resolve customer concerns.
• Lot Barrier™ is not responsible for any reviews that are intercepted, lost, or misdirected due to technical errors.
• You are solely responsible for how you respond to and handle intercepted customer feedback.

You agree not to use Lot Barrier™ to:

• List vehicles with fraudulent, misleading, or materially inaccurate information
• Collect customer information under false pretenses
• Violate any federal, state, or local law including consumer protection, truth-in-lending, or dealer licensing laws
• Spam, harass, or send unsolicited communications to customers
• Attempt to reverse-engineer, hack, or circumvent platform security
• Resell or sublicense access to the platform without our written permission
• Use the platform for any business other than automotive sales and related services without written approval
• Upload malicious code, viruses, or any content designed to harm the platform or its users

Lot Barrier™ and all associated marks, including Lot Barrier™, ReviewGuard™, SmartAppraisal™, and related logos, are trademarks of Lot Barrier LLC. You may not use our trademarks without prior written permission. The platform software, design, and underlying technology are our proprietary property and are protected by applicable intellectual property laws.

Lot Barrier™ integrates with third-party services including Stripe (payment processing), Supabase (database), Twilio (SMS), Vercel (hosting), Cloudflare (DNS and domain registration), and Anthropic (AI). Your use of these services through our platform is subject to their respective terms of service. We are not responsible for the availability, accuracy, or actions of third-party services.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OF ANY AI-GENERATED CONTENT OR APPRAISALS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOT BARRIER LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Lot Barrier LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the platform; (b) Your Content; (c) your violation of these Terms; (d) your violation of any applicable law; or (e) your interactions with customers through the platform.

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the platform shall first be submitted to good-faith negotiation. If negotiation fails, disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, conducted in Dallas, Texas. You waive any right to participate in a class action lawsuit or class-wide arbitration.

We may update these Terms from time to time. We will notify you of material changes by email and by posting a notice on the platform at least 30 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the updated Terms.

We reserve the right to suspend or terminate your account at any time for violation of these Terms, non-payment, fraudulent activity, or any conduct we determine in our sole discretion to be harmful to the platform, other users, or third parties. Upon termination, your right to access the platform ceases immediately. We will provide you with a reasonable opportunity to export your data prior to termination except in cases of fraud or serious violation.

These Terms, together with our Privacy Policy and AI Disclaimer, constitute the entire agreement between you and Lot Barrier LLC regarding the platform and supersede all prior agreements and understandings.

Questions about these Terms should be directed to:

Lot Barrier LLC
Email: legal@lotbarrier.com